Frequently Asked Questions
- Where do you have hospital privileges?
- Until what age can we bring our kids to your office?
- Do you schedule Meet and Greet sessions?
- How do you schedule appointments?
- Are you open on Saturdays?
- Do you accept walk-ins?
- Do you have same-day appointments?
- Is there a nurse we can talk to?
- What if I need a prescription refill?
- Do you call in medications after hours and on weekends?
- What happens if I call after hours?
- Will we be able to see our primary physician for all appointments?
- Do you double-book appointments?
- What is your cancellation policy?
- What happens when we arrive late?
- What is your fax number?
- Do you take our insurance?
- What are your thoughts on immunizations?
- What are your thoughts on circumcision?
- What are your thoughts about antibiotics?
Where do you have hospital privileges?
Our physicians have privileges to care for newborns at Glendale Adventist Medical Center and Huntington Memorial Hospital in Pasadena. In addition, if your child needs to be admitted to a hospital, our doctors have privileges at Huntington Memorial Hospital in Pasadena. We can also admit to Children's Hospital Los Angeles. At both Huntington Memorial and CHLA, we stay in close contact with the pediatric hospitalists who care for our kids.
Up until what age can we bring our kids to your office?
We see established patients (infants, children, adolescents and young adults) from birth through their 23rd birthday. We see new patients until their 18th birthday. Please note that a parent, legal guardian or approved caregiver must always accompany any child less than 18 years of age to each appointment. Also, a parent or a legal guardian must accompany a child to their very first visit to Glendale Pediatrics.
Do you schedule Meet and Greet sessions?
Yes! For expectant parents, we host Meet and Greet sessions to introduce you to our office once to twice monthly. Come by, see our office, meet one of our doctors and have your questions answered. You may call our office at 818-246-7260 to find out when our next Meet and Greet is scheduled. Spaces tend to fill up quickly, and reservations are required.
How do you schedule your appointments?
Same-day sick visits, follow-up appointments, and well child physical exams can be scheduled with our friendly front office staff. When calling to schedule these appointments, please inform our staff of the complexity of your visit so that appropriate time can be scheduled.
Our physical exams are often scheduled weeks or months in advance. If you need a physical exam for your child earlier than we can routinely schedule, we can place your child on our waiting list. If a patient cancels an appointment, we offer earlier appointments to those patients on the waiting list.
Are you open on weekends?
Yes. We are open on Saturday mornings (from 9-11am) for urgent same-day visits. We do not prebook these visits. If your child has been sick and you feel he/she needs to be seen before Monday, call us on Saturday morning at 9am to schedule an appointment. Please note that we do not have an advice nurse available on Saturday morning. All Saturday appointments are by appointment only.
Do you accept walk-ins?
While we do not accept walk-in visits, we have daily appointment times available to accommodate your urgent needs. Please call to schedule an appointment.
Do you have same-day appointments?
We start every day with numerous open appointments for urgent visits. If your child requires urgent attention, we will work hard to accommodate you. Please call that morning at 8:45am to speak to one of our staff members to schedule a same-day appointment.
Is there a nurse we can talk to?
During Monday through Friday business hours, we have licensed nurses to help you with your questions and concerns. All have many years experience, both as nurses and as parents themselves. They can give advice, help you decide if you need an appointment, communicate with your physician and obtain laboratory and radiology results for you.
What if I need a refill of a prescription?
If you need a medication refilled, please call your pharmacy first to request a refill. They will contact us directly if you are out of refills. Please give us at least 2 business days for regular medication refills. If your child is on a medication that requires a triplicate (some ADHD medications, for example), please call the office to request a refill and give us at least 5 business days. Triplicate refills must be picked up directly from our office - by law, they cannot be faxed or mailed. Please note that we do not refill prescriptions after office hours.
Do you call in medications over the phone (after hours and on weekends)?
Please note that it is our office policy not to call in medication prescriptions over the phone after hours and on weekends. Please call during regular business hours.
What happens if I call after hours?
If you call after hours, you will be given a list of options. Messages left on our general mailbox will be returned the next business day. You may also follow the prompts on the message to page the doctor on call.
Will we be able to see our primary physician for all appointments?
We will always try to give you an appointment with the doctor of your choice, but this is sometimes not possible. We suggest that you book your next well child appointment as you exit the office, if possible. Otherwise, please call well in advance. When your child’s doctor is out of the office or has no availability that fits with your schedule, we will offer you an appointment with one of the other doctors so that your child can be seen on a timely basis.
Do you double-book appointments?
We do not double-book appointments. Double-booking increases waiting time and is not fair to our patients. We occasionally need to have patients come in immediately, for example, an asthmatic child in respiratory distress, but we book out time to catch up. We try hard to stay on schedule as best is possible when working with children, worried parents, and sometimes unpredictable situations.
What is your cancellation policy?
We ask that you give us 24 hours notice for cancellations so that we can fill the appointment time. Please note that there is a charge for no-shows and late cancellations.
What happens when we arrive late?
If you arrive too late, your appointment time has passed. Late patients are the most common reason that we get behind. While we will try to do what we can accommodate late patients, they may need to be rescheduled.
What is your fax number?
Please fax us at 818-502-9247. If it is very important, please call the office as well to make sure we received the fax. We cannot guarantee that we will be able to address your fax the same day we receive it.
Do you take our insurance?
We are contracted with multiple PPO health insurance plans. If you have questions regarding our in-network status with your health plan carrier, contact the membership department for your specific health plan. Please call one of our staff members to obtain our tax ID number if it is requested by your health plan.
What are your thoughts on immunizations?
We believe immunizing your child is the most important step you can take to avoid the preventable infectious diseases of childhood. We endorse the current schedule of vaccines recommended by the American Academy of Pediatrics (AAP), the American Committee on Immunization Practices (ACIP), and the Center for Disease Control (CDC). Answers to many commonly asked vaccine questions can be viewed at the websites listed below.
We require your child to have at least one MMR vaccine and one DTap vaccine to be a patient at Glendale Pediatrics. We would be happy to discuss this policy with you in person.
What are your thoughts on circumcision?
Circumcision is rarely a medically mandatory procedure, and there are several pros and cons. Most parents who decide for male infant circumcision base their decision on personal beliefs. The American Academy of Pediatrics has a policy statement suggesting that there is some health benefit in circumsized males, but not enough to recommend routine circumcision for all infant males (http://pediatrics.aappublications.org/content/130/3/585). At parents' request, we perform newborn circumcisions in the hospital or in the office for infants two weeks and younger. We use local anesthetic for pain control.
What are your thoughts about antibiotics?
Most childhood infections are caused by viruses. Viral infections do not resolve or improve with antibiotics. Some bacterial infections will resolve equally quickly without antibiotics. Certain infections require antibiotics to get better, and for those, it is extremely important to complete the prescribed course.